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Fix payment issues on your business relationship

If you try to buy something on Google Play only your payment is declined or won't process, attempt the steps below.

If you've bought something so take a trouble with or question about information technology, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your contour, submit your payment information.

1. Sign in to Google Pay.
2. At the top, select Alerts .
3. If you have a red alert, enter your payment information and wait for the team to respond.

   

4. Check your email for the review results.

Try to pay with a dissimilar payment method

1. On your estimator, go back to the item you lot want to buy on https://play.google.com.
2. Click on the cost.
3. Next to the payment method, click the Down arrow .
4. Choose a dissimilar payment method or add a new one.
5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit bill of fare errors

There may exist a trouble with your credit or debit carte if you see one of the following error messages:

• "Unable to procedure payment: low card balance"
• "Unable to complete transaction. Please use some other form of payment"
• "Your transaction cannot be completed"
• "Unable to complete transaction: expired card"
• "Correct this card info or endeavour another card"

To fix these errors, try the following steps:

Brand certain your carte information is up to date in Google Pay

Expired credit cards or old billing addresses are a common reason for payments non to work properly. To update this information employ Google Pay:

Remove or update expired cards

1. On your computer, sign in to https://pay.google.com with your Google Business relationship.
2. Notice the payment method yous are trying to use for the purchase.
3. Check the expiration appointment of the payment methods listed.
4. Remove or update whatsoever expired payment methods.

Bank check that your zip code is upward to engagement

If your credit card is registered to a different address that tin can cause the payment to exist declined. Check the goose egg lawmaking matches your current address.

1. On your estimator, sign in to https://pay.google.com with your Google Account.
2. ClickPayment methods.
3. Find the payment method yous are trying to employ for the purchase.
4. ClickEdit.
5. Check that the zilch code listed matches the nothing code of the billing address of your bill of fare.
6. If needed, update the zippo code.

Then, try your buy again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional data to Google, please submit it. We will not be able to process the transaction on your business relationship without this data.

Cheque you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make certain yous have enough to complete the purchase.

Contact your depository financial institution or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your menu to ask about the transaction and encounter if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more than)

If yous encounter "Your payment was declined due to an event with your account"

If you run into this message, it might exist because:

• We saw a suspicious transaction on your payments contour.
• We demand a picayune more information to protect your account confronting fraud.
• We need a little more information to comply with European union constabulary (Customers from European Union fellow member states only).

To help prepare these bug:

1. On your computer, sign in to https://pay.google.com with your Google Account.
2. Take activeness on any errors or requests in the payments center.
   • Y'all might need to verify your identity before you can buy annihilation through your Google Account.
3. Make sure your proper noun, accost, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you lot're having trouble paying through directly carrier billing, attempt the following:

• Make sure y'all're connected to your carrier network, directly or past wi-fi.
• Make sure you've added direct carrier billing as a payment method.
• Brand sure you're using the local currency.

If you nevertheless take problems, contact your mobile phone service provider for aid.

If you tin can't add a payment method or take a problem with a different payment method

If you lot're having a trouble with a dissimilar payment method, become to Google Pay to fix the issue.

1. On your computer, sign in to https://pay.google.com with your Google Account.
2. Wait for any notifications or requests for information & provide anything that's asked for.
3. Check that your address is up to engagement.
4. Check that the payment methods listed are the ones you desire to employ.

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. Yous must verify the card earlier you can use it again:

1. Go to pay.google.com and sign in to your account.
   1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
2. Click Payment methods.
3. Next to the carte that says "Verification needed," click VerifyCharge card.
4. Inside 2 days, y'all'll find a temporary accuse on your card statement along with an eight-digit code.
5. To complete verification, become to pay.google.com and enter the viii-digit code.

If you lot attempt to verify the payment method again:

1. Confirm which carte du jour you want to verify.
2. Check how long ago you tried to verify your carte du jour.
   • If less than two days: Wait up to 2 days.
   • If more than than 2 days: Bank check your carte du jour argument. You lot should discover a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Carte is grayed out & says "carte is ineligible"

You tin't employ this bill of fare for this buy. Try to brand the buy again with a different card.

If the card you lot want to use isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM card devices

Bank check if the right SIM card is in slot 1 and remove any SIM card from slot two.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DDesktop

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